Terms of service

Last updated: August 10, 2026

Welcome to LUNARA Jewelry. These Terms of Service (“Terms”) govern your access to and use of the LUNARA website, online store, products, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1. Access and Account

You may browse and use our website without creating an account. When purchasing from our store or using certain features, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping information.

You agree that the information you provide is accurate, complete, and up to date.

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.

2. Our Products

We make reasonable efforts to display our jewelry, product descriptions, images, colors, and details as accurately as possible.

However, the appearance of colors and product images may vary depending on your device, screen, and settings.

Product availability, descriptions, specifications, and pricing may change without notice. We reserve the right to discontinue products or limit quantities available for purchase.

3. Orders

When you place an order through our store, you are submitting a request to purchase the selected products.

An order is considered accepted once we have confirmed the order and successfully processed the applicable payment.

We reserve the right to refuse, limit, or cancel an order where permitted by applicable law, including where there is an error in pricing or product information, suspected fraudulent activity, product unavailability, or other circumstances requiring cancellation.

If we cancel or modify an order after payment has been made, we will notify you and arrange any applicable refund.

Please review your order carefully before completing your purchase.

Returns and refunds are subject to our Returns & Refund Policy.

4. Prices and Payments

All product prices are displayed in the applicable currency shown on our website.

Prices, promotions, discounts, and product availability may change from time to time.

The price applicable to your purchase will be the price displayed at the time your order is placed, unless an obvious pricing or technical error occurs.

You agree to provide accurate and complete payment and billing information when placing an order.

Payment processing may be handled by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

We currently offer shipping within Israel.

Shipping options and applicable costs are displayed during checkout based on your order and delivery location.

Free shipping is available on orders over 299 NIS.

Delivery times may vary depending on location, shipping method, order volume, holidays, and circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

LUNARA offers a 30-day return period for eligible purchases.

Returned items must generally be unworn and unused, in the same condition in which they were received, with original tags and packaging, and accompanied by proof of purchase.

For complete information regarding returns, refunds, exchanges, and eligibility, please review our Returns & Refund Policy.

7. Intellectual Property

All content available through the LUNARA Services, including our name, logo, product images, photographs, graphics, text, designs, product descriptions, website layout, and other original materials, belongs to LUNARA Jewelry or its respective licensors and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

8. Third-Party Services and Links

Our Services may use or provide access to third-party services, applications, payment providers, tools, or links to third-party websites.

These third-party services are operated independently from LUNARA and may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, security, or practices of third-party websites or services that we do not control.

9. Shopify

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

Purchases made through our store are transactions between you and LUNARA Jewelry.

Shopify is not responsible for the products sold by LUNARA or for the transactions between you and LUNARA.

10. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

11. Customer Feedback and Reviews

If you voluntarily submit reviews, comments, suggestions, photographs, or other feedback to LUNARA, you agree that we may use that content to operate, improve, and promote our Services, subject to applicable law.

You are responsible for ensuring that any content you submit does not violate the rights of another person or entity and does not contain unlawful, misleading, abusive, or harmful material.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If an order is affected by a significant error, we will make reasonable efforts to notify you.

13. Prohibited Uses

You may use our Services only for lawful purposes.

You must not:

• Use the Services for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our website, systems, or accounts.
• Interfere with the operation or security of the Services.
• Upload or transmit malicious code, viruses, or harmful material.
• Copy, reproduce, scrape, or commercially exploit our website or content without permission.
• Impersonate another person or provide misleading information.
• Use our Services in a manner that violates applicable laws or the rights of others.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

14. Termination

We may suspend or terminate access to our Services where permitted by applicable law, including where a user violates these Terms or engages in conduct that may harm LUNARA, our customers, or our Services.

Any provisions that by their nature should continue after termination will remain in effect.

15. Disclaimer

To the extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, LUNARA Jewelry and its affiliates, employees, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from your use of our Services or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your violation of these Terms or the rights of another person.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other policies referenced on our website, constitute the terms governing your use of our Services.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Contact Information

If you have questions about these Terms of Service, please contact:

Lunara Jewelry
Email: info@lunara-jewelry.com
Address: 27 Fabregat Apt. 3, 5232382 Ramat Gan, Israel