Below are some common concerns of our clients before purchasing
If you have other questions, please send it to us.
Free shipping on orders over 299 NIS. For orders under 299 NIS, shipping is a flat rate of 25 NIS. All shipments are processed within 2-4 business days and delivered via our trusted courier partners across Israel.
Delivery time: 3-5 business days across Israel. Processing: Orders placed before 2 PM are processed the same day. Orders placed after 2 PM are processed the next business day. Shipping: Once shipped, delivery takes 3-5 business days depending on your location. You'll receive a tracking link via SMS and email as soon as your order ships. Note: Business days are Sunday-Thursday. Orders placed on Friday or Saturday will be processed on Sunday.
Once your order ships, you'll automatically receive: ✓ *SMS notification* with your tracking link ✓ *Email confirmation* with tracking details. You can track your package in real time by clicking the link in either message. Can't find your tracking info? Check your spam/junk folder or contact us at info@lunara-jewlry.com and we'll resend it immediately.
Expected delivery: 3-5 business days from order date. If your order hasn't arrived within 5 business days: 1. Check your tracking link, the package may be out for delivery or awaiting pickup at a local pickup point 2. Contact us immediately at infolunara-jewelry.com 3. We'll investigate with our shipping partner and update you within 24 hours Lost or damaged packages: We take full responsibility. If your package is lost or arrives damaged, we'll send a replacement at no cost or issue a full refund your choice. All shipments are insured. You're fully protected.
If your order hasn't shipped yet:Contact us immediately at info@lunara-jewelry.com and we'll update your address. If your order has already shipped: Unfortunately, we can't change the address once the package is with the courier. However, you can contact the courier directly using your tracking link to request a redirect (additional fees may apply). Best practice: Double-check your shipping address before completing checkout to avoid delays.
