Privacy policy

Last updated: August 10, 2026

At LUNARA Jewelry, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with LUNARA, we may collect information such as:

Contact information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order details, delivery information, returns, exchanges, and related transactions.
Payment information: Information necessary to process your payment. Payment details may be handled directly by our third-party payment providers.
Account information: Login details and information associated with your customer account, where applicable.
Communications: Information you provide when contacting us or communicating with our customer support.
Device and technical information: IP address, browser type, device type, operating system, and other technical information collected when you use our website.
Website usage information: Pages viewed, products interacted with, shopping activity, and other interactions with our Services.

2. How We Collect Information

We may collect information:

Directly from you, when you place an order, create an account, contact us, or provide information through our website.
Automatically, when you browse or interact with our website through cookies and similar technologies.
From service providers and partners that help us operate our website, process transactions, provide services, or improve your shopping experience.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and arrange shipping.
Provide customer support.
Manage returns, refunds, and exchanges.
Maintain and improve our website and Services.
Communicate with you about your orders and account.
Send promotional or marketing communications where permitted and according to your preferences.
Understand how customers interact with our website and improve our products and shopping experience.
Detect, investigate, and prevent fraud, unauthorized activity, or security issues.
Comply with applicable legal obligations and protect our legal rights.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and support marketing and advertising activities.

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect how some features of our website function.

5. Sharing Your Information

We may share personal information with trusted third parties when necessary to provide and improve our Services.

These may include:

Shopify, which provides the e-commerce platform used to operate our store.
Payment providers, which process transactions securely.
Shipping and fulfillment providers, which help deliver orders.
Technology and service providers, which assist with website functionality, analytics, customer support, marketing, and other business operations.
Advertising and marketing partners, where applicable and permitted by law.
Legal or regulatory authorities, where disclosure is required by law or necessary to protect our rights.

We do not sell your personal information for monetary consideration.

6. Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

7. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, applications, or platforms.

Third-party services operate according to their own privacy policies and terms. We are not responsible for the privacy practices or security of third-party services that we do not control.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

Request access to information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request information about how your personal information is used.
Opt out of certain marketing communications.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Data Transfers

Because we use Shopify and other third-party service providers, your personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, we take appropriate measures when transferring personal information across borders.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy and publish the revised version on our website.

Contact Us

If you have questions about this Privacy Policy or how LUNARA handles your personal information, please contact us:

Lunara Jewelry
Email: info@lunara-jewelry.com
Address: 27 Fabregat Apt. 3, 5232382 Ramat Gan, Israel