Refund policy

Last updated: August 10, 2026

At LUNARA, we want you to be happy with your purchase. If you need to return an item, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition in which you received it
  • Be unworn and unused
  • Have its original tags attached
  • Be in its original packaging
  • Include proof of purchase or your order information

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To request a return, please contact us at info@lunara-jewelry.com within 30 days of receiving your order.

Please do not send an item back before contacting us and receiving return instructions.

Approved returns should be sent to:

Lunara Jewelry
27 Fabregat Apt. 3
Ramat Gan, Israel

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@lunara-jewelry.com with your order details and, where appropriate, photographs of the issue.

We will review the issue and provide the appropriate next steps.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn or used
  • Items without their original packaging or tags
  • Items that have been damaged after delivery
  • Personalized or custom-made items, where applicable
  • Gift cards
  • Sale items, where applicable

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different item, size, or style, please contact us at info@lunara-jewelry.com.

Depending on availability and the circumstances of the request, we may ask you to return the original item and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refunded amount to appear in your account.

If you have not received your refund after the applicable processing period, please contact us at info@lunara-jewelry.com.

Return Shipping

Return shipping arrangements and any applicable costs will be communicated when your return request is approved.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Lunara Jewelry
Email: info@lunara-jewelry.com
Address: 27 Fabregat Apt. 3, Ramat Gan, Israel